Privacy policy

1. Our Commitment

AMA Migration Pty Ltd (ACN: 672 807 724) ("we”, “us") and its related entities (“Australian Migration Agents”) are committed to protecting your privacy and maintaining the confidentiality of your personal information.

As an 'APP entity' under the Privacy Act 1988 (Cth) (“Privacy Act”), we adhere to the Australian Privacy Principles when collecting, using, and disclosing personal information.

2. Your Personal Information

Personal information refers to information or an opinion about an identified or reasonably identifiable individual (“Personal Information”).

Australian Migration Agents values your privacy and handles your Personal Information in accordance with the Privacy Act, ensuring it is collected, used, and disclosed only as permitted or required by law.

3. Your Sensitive Information

Australian Migration Agents will only collect sensitive information (as defined below) with your consent or when required by law. If sensitive information is obtained, we will notify you as soon as practicable. Examples of sensitive information may include your criminal history and medical details.

4. Collection and Storage

We collect Personal Information necessary for conducting our business.

4.1 Types of Personal Information Collected

Personal Information collected may include:

1. Name, residential address, and date of birth
2. Gender and contact details (email, phone);
3. Financial and employment details;
4. Information related to your legal matter; or
5. Data collected through electronic communications, including cookies and IP addresses.

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4.2 Methods of Collection

We may collect information when you:

1. Provide it to us directly;
2. Browse our website or interact via social media; or
3. Communicate with us via email, phone, or fax

4.3 Collection from Third Parties

We may obtain information about you from third parties where reasonable, such as your representatives or other contractors when: 

1. You have consent to the collection of the information; 
2. We are authorised or required to do so under law;
3. It is otherwise unreasonable or impractical to obtain the information from you; or
4. The information is publicly available. 

5. Purpose of Collection

Personal Information is collected for Primary Purposes (conducting our legal services) and Secondary Purposes (marketing, compliance, and business management). It will not be used for other purposes without your consent unless required by law.

6. Use and Disclosure

Your Personal Information may be used for, among other things:

1. Verifying your identity;
2. Providing legal services and customer support;
3. Managing billing and payments; or
4. Sharing internally or with contractors for service provision.

7. Marketing

Australian Migration Agents may send you marketing materials. You may opt out at any time by contacting our Privacy Officer or using the opt-out mechanisms provided in communications.

8. Cookies

Cookies may be used on our website for targeted advertising. You can manage cookies through your browser settings or opt out using tools such as Google’s opt-out settings.

9. Data Quality and Security

We take reasonable steps to ensure your Personal Information is accurate, complete, and secure, using measures like encryption and secure storage. While we take these reasonable steps to protect your Personal Information, no system can be entirely risk-free. You are encouraged to take precautions when transmitting data electronically.

10. Accessing, Correcting, and Deleting Information

You can request access to or correction of your Personal Information by contacting our Privacy Officer. Access may be subject to legal exceptions or administrative fees.

11. Changes to this Policy

Australian Migration Agents reserves the right to change or update this policy. Any changes will be published on our website, and will continue to apply to your Personal Information even where we have not provided you notice of this change.

12. Complaints

If you believe your privacy has been breached, you may contact our Privacy Officer, who will respond to you within a reasonable time. If unresolved, you can escalate the complaint to the Office of the Australian Information Commissioner.

13. Governing Law

This Privacy Policy is governed by Australian law.

14. Access to Privacy Policy

A copy of this Privacy Policy can be obtained by contacting us.

15. Contact Details of Privacy Officer

Privacy Officer: Kate Colston
Address: 216 City Road, Southbank, VIC 3006
Phone: 1300 150 745
Email: privacy@australianmigrationagents.com.au

16. Glossary of Terms

Primary Purposes means conducting the business of Australian Migration Agents, including supplying you with products and services.

Secondary Purposes means matters that are incidental to the business of Australian Migration Agents and may include:

1. Our marketing activities;
2. Data use and collection for our business purposes;
3. Storage and security of your information;
4. Debt recovery activities;
5. Credit-reporting; or
6. Complying with the law.

‘Sensitive information’ is defined in the Privacy Act to mean information or an opinion about an individual’s:

1. Racial or ethnic origin;
2. Political opinions;
3. Membership of a political association;
4. Religious beliefs or affiliations;
5. Philosophical beliefs;
6. Membership of a professional or trade association;
7. Membership of a trade union;
8. Sexual preferences or practices;
9. Criminal record;
10. Health information;
11. Genetic information; or
12. Biometric information.